Return & Refund Policy
At [Your Store Name], customer satisfaction is our top priority. We are committed to providing high-quality maxi dresses and excellent customer service. However, if for any reason you are not satisfied with your purchase, we are happy to offer a return or refund under the following terms:
1. Return Conditions
Customers can request a return or exchange within 7 days of receiving the product, provided that:
- The product is unused, unworn, unwashed, and in its original condition with all tags attached.
- The product is not damaged or altered by the customer.
- The product is accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
- Sale or promotional items.
- Products damaged due to customer misuse (tears, stains, alterations, etc.).
- Products that have been used, washed, or have missing tags.
3. Return Process
- Step 1: Contact us via email at [email protected] or call our hotline at +18059917599 to inform us of your return request.
- Step 2: Ship the product along with the invoice or proof of purchase to the following address: 2519 S Shields St Ste 1K PMB 3043 Fort Collins CO 80526 US. The customer is responsible for return shipping costs.
- Step 3: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return within 1-3 business days.
4. Refund Policy
- If the product meets all the return conditions, we will issue a refund to your original payment method within 1-3 business days.
- If you would like to exchange the product for a different size or color, we will process the exchange depending on stock availability. Customers may need to pay the difference if there is a price variation.
5. Important Notes
- We encourage customers to carefully check the product before use.
- If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the product to arrange for a replacement or refund.